Refund & Return Policy | Shopsmartbay

Refund & Return Policy

Last updated: 2026

Your satisfaction is important to us. Eligible products may be returned within 30 days of delivery in accordance with this Policy and any mandatory rights provided by applicable law.

1. Return period

To request a return, contact us within 30 days after delivery. Any mandatory cancellation, withdrawal or consumer rights that apply to you remain unaffected.

2. How to request a return

Email info@shopsmartbay.com and include:

  • Your order number
  • The product you want to return
  • A brief description of the request
  • Photographs where the item is damaged, defective or incorrect

Please wait for return instructions before sending the product. The instructions will identify the appropriate return destination and any information that must accompany the parcel.

3. Product condition

Unless the product is defective, damaged or incorrect, it should be returned in the condition in which it was received, with its original packaging and included accessories where reasonably possible. Customers may inspect an item to the extent permitted by applicable law.

4. Return shipping

Responsibility for return shipping costs depends on the reason for the return, the information shown when ordering and applicable law. We will explain any applicable return-shipping arrangements when approving the request.

5. Inspection and refund

Returned products are inspected after receipt. If the return is approved, the refund will be issued using the appropriate available method and within the period required by applicable law. Processing time after issue may depend on the payment provider.

6. Damaged, defective or incorrect products

If a product arrives damaged, appears defective or does not match the order, contact us promptly. Depending on the circumstances and your applicable rights, a remedy may include repair, replacement, price reduction or refund.

7. Items subject to exceptions

Some products may be excluded from voluntary returns or statutory withdrawal rights, including certain personalized goods, sealed hygiene-sensitive products after opening and digital content, where permitted by law. Any product-specific restriction should be shown before purchase.

8. Return steps

  1. Email info@shopsmartbay.com within 30 days
  2. Provide the order and product details
  3. Receive and follow the return instructions
  4. Keep proof of return shipment
  5. Wait for inspection and the refund decision

9. Contact

For questions about refunds and returns, email info@shopsmartbay.com.