Shipping Policy

Last updated: 2026

This Shipping Policy explains how orders placed through shopsmartbay.com are processed and delivered. Shipping options, charges and estimates applicable to an order are presented during checkout.

1. Order processing

Orders are prepared after they have been accepted and any required payment or order verification has been completed. Processing times may vary by product, availability and destination.

2. Delivery times

Estimated delivery times are displayed during checkout or communicated in the order confirmation. Estimates are not guarantees and may be affected by weekends, public holidays, remote destinations, customs procedures or circumstances outside our reasonable control.

3. Shipping costs

Any shipping charge, tax or other delivery-related cost payable by the customer is shown before the order is submitted. Available methods and costs may vary by destination and order.

4. Delivery providers

We may use third-party postal, courier and logistics providers. The available provider is selected according to the destination, product and delivery method.

5. Order tracking

When tracking is available, the customer may receive a tracking number or link by email or through the contact details supplied with the order. Tracking information can take time to become active after dispatch.

6. Delivery address

Customers are responsible for providing a complete and accurate delivery address. If an address needs correction, contact info@shopsmartbay.com as soon as possible. Changes may not be possible after dispatch.

7. Missed or unsuccessful delivery

If delivery cannot be completed, the carrier may leave instructions, attempt redelivery, hold the parcel for collection or return it to the sender. Additional costs resulting from incorrect customer-provided details or repeated unsuccessful delivery may apply where permitted by law.

8. Delayed or missing packages

If tracking has not updated for an unusual period or the parcel has not arrived within the communicated estimate, email info@shopsmartbay.com with your order number. We will review the available shipping information and contact the delivery provider where appropriate.

9. Damaged packages

Please inspect the parcel when it arrives. If there is visible damage, record it with the carrier where possible and retain the packaging. Contact info@shopsmartbay.com promptly with the order number and clear photographs so the issue can be reviewed.

10. International delivery

Available delivery destinations are shown during checkout. International orders may be subject to customs procedures, import taxes or duties depending on the destination. Any applicable amount and responsibility will be determined under the rules presented for the order and applicable law.

11. Shipping support

For shipping-related questions, email info@shopsmartbay.com.